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  • Unspecified Access Error

    When trying to resolve Temporary Contacts or even just post a transaction, we sometimes get error messages like:
    Error:

    Update failed. First exception on row 0 with id 0034100000bv7HlAAI; first error: INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY, insufficient access rights on cross-reference id: []


    And then it deletes the contact it has made. I have no idea how to check access on a cross reference entity that it doesn't list. I have granted login access, this is holding up some gift processing and reconciliation, please take a look and help us sort this out. Org ID: 00D41000000f27H

  • #2
    Good day @[email protected]

    Would you please share the order number in the question and the ContactID you would like to merge with?
    Regards,
    Click & Pledge Support Department

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    • #3
      Sure thing: a204100000379omAAA is the temporary contact, and we aren't trying to merge, just create a new Contact (and therefore Account as well).

      Comment


      • #4
        Good day @[email protected]

        We reviewed and found that the issue is with the Contact Record Type. It seems that the contact Record Type which you have defined namely "Alumni" under C&P Settings > Contacts & Accounts but later you have inactivated the above record type but didn't updated the same in the C&P Settings which is causing the issue now.

        Please update the C&P Settings >> Contacts & Accounts > and process the temp contact.

        Please test it and let us know if you find any issues.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Hi there,

          We haven't used the Alumni type for anything in CnP, and I could find one reference to Contact record types in any CnP Settings tabs - but even that didn't talk about Alumni. However, there was a seemingly blank rule matching an empty WID to the Account record type, which I deleted and now things seem okay.

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