Urgent: CnP transaction data

[gmalik]

Hi

We have an urgent issue pertaining to Autoresponder receipt. We enter this as one line on our receipt:

Donation Received Date: {CnP_PaaS__CnP_Transaction__c.CnP_PaaS__Transactio nDate__c}

But this code does not show the data. Instead it just appear as it is. This is a big problem. please help

[gmalik]

Just to let you know, we have also tried: {CnP_PaaS__CnP_Transaction__c.CnP_PaaS__Transactio nTimeZone__c}
And this did not work either

[CnP.Support.AM]

Good day @gmalik

Would you please grant us login access and share the Responder/Template name in the question so that we can review whats going on?

[gmalik]

Granted access
Template name is ACCES Donation Receipt Template

[CnP.Support.AM]

Good day @gmalik

It should work with this merge field: {CnP_PaaS__CnP_Transaction__c.CnP_PaaS__Transactio nTimeZone__c}

We have cloned the above template and processed one test transaction in your instance (order#25211-170419110140186) and found NO issues with the date/time:



It seems that you are testing it by clicking on "Test Mail" button under the respective template, please note that it won't show the date/time as that shows only when actual transaction processed.

Please test it and let us know if we can be of any further assistance.

[gmalik]

yes I am indeed testing by test mail. So it should be ok then,, thanks a lot!!
Pardon me for so many questions... We have a campaign starting soon so we need to be sure everything is working as expected.
Thank You!!