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Urgent: CnP transaction data

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  • Urgent: CnP transaction data

    Hi

    We have an urgent issue pertaining to Autoresponder receipt. We enter this as one line on our receipt:

    Donation Received Date: {CnP_PaaS__CnP_Transaction__c.CnP_PaaS__Transactio nDate__c}

    But this code does not show the data. Instead it just appear as it is. This is a big problem. please help

  • #2
    Just to let you know, we have also tried: {CnP_PaaS__CnP_Transaction__c.CnP_PaaS__Transactio nTimeZone__c}​
    And this did not work either

    Comment


    • #3
      Good day @gmalik

      Would you please grant us login access and share the Responder/Template name in the question so that we can review whats going on?
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

      Comment


      • #4
        Granted access
        Template name is ACCES Donation Receipt Template

        Comment


        • #5
          Good day @gmalik

          It should work with this merge field: {CnP_PaaS__CnP_Transaction__c.CnP_PaaS__Transactio nTimeZone__c}​

          We have cloned the above template and processed one test transaction in your instance (order#25211-170419110140186) and found NO issues with the date/time:
          Click image for larger version

Name:	Test.jpg
Views:	10
Size:	56.6 KB
ID:	32243


          It seems that you are testing it by clicking on "Test Mail" button under the respective template, please note that it won't show the date/time as that shows only when actual transaction processed.

          Please test it and let us know if we can be of any further assistance.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment


          • #6
            yes I am indeed testing by test mail. So it should be ok then,, thanks a lot!!
            Pardon me for so many questions... We have a campaign starting soon so we need to be sure everything is working as expected.
            Thank You!!

            Comment

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