Announcement

Collapse

Information Needed

See more
See less

eReceipt.pdf

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • eReceipt.pdf

    Click image for larger version

Name:	Capture.PNG
Views:	10
Size:	8.5 KB
ID:	32233



    Attached is an example of eReceipt that our donors are receiving along with our custom receipt from autoresponder.
    We would like to disable this eReceipt. Please let us know how we can do that
    Last edited by gmalik; 04-19-2017, 09:01 AM.

  • #2
    Good day @gmalik

    You may stop sending the generic receipt by updating the settings under Account Info. Please follow the steps below:

    Login to https://portal.clickandpledge.com >> Account Info (top right corner) >> scroll down to "Do Not Send Receipt" >> Edit >> Mark the check box and Update, it will stop sending default receipt.

    Please note that the above only applies to the donor & not the receipt to the organization. Organization always receive the copy of the transaction no matter whether do not send receipt on/off.

    Hope that answers your question. Let us know if we can be of any further assistance.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment

    Working...
    X