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  • Questions about donations

    1. Is it possible to see the fee bundled with the Donation amount. ex Donation 100 Fee 3.00 instead Donation 103.00
    2. How to use the fake credit card testing. Our fake transactions are being declined. in the Virtual Terminal and the donate online form. Or is it possible we're not connected. I will give access to the account for a few days just in case you need to see what we've done or not done.
    Thank you

  • #2
    Good day @Patti Boyce

    1. Where do you want to see that donation amount? If possible, please elaborate your question little more.

    2. Sorry, we don't have an option for Test mode in Connect nor in SF VT.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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    • #3
      On the Contact, in the Opportunity related list, it would be better if it said the whole amount. I can imagine that the Opportunity section would end up with a lot of data--Opportunities and fees. In the Donation Information, Total Donation and Household Donations portion of the Contact's details, it should just have the amount without the fees (as ii already does). So the issue is really in the Opportunity related list
      In the

      Comment


      • #4
        On the Contact, in the Opportunity related list, it would be better if it said the whole amount. I can imagine that the Opportunity section would end up with a lot of data--Opportunities and fees. In the Donation Information, In the Total Donation and Household Donations portion of the Contact's details, it should just have the amount without the fees (as ii already does). So the issue is really in the Opportunity related list
        But I understand your question. Is it possible for the fee to be left off of the Opportunity related list values or maybe be a column or field in the Opportunity listing rather than a separate entry.

        Something got left off of my post, so here is what I meant to say.

        And please tell me how to test a credit card --even though there is not test mode I understand that. But can I use the fake credit card in Virtual Terminal. We just need to test our responders and rollups

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        • #5
          Good day @Patti Boyce

          Please note that the Fees apply to complete basket not for a single item hence it cannot possibly left off.

          We can't use test cards but you may test that by processing the transaction with Custom Payment type.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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