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Updated Credit Card info reverting to old info in Recurring payments

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  • Updated Credit Card info reverting to old info in Recurring payments

    We use C&P Connect -> Manage Recurrings -> edit/update -> change payment method to add new credit card information to the record. Each time we do it and save, it reverts to the old card information. This has been occurring since middle of last week. Can you fix or redirect us as we have several payments on hold.
    Site: 30253

  • #2
    Good day @Clareodo

    Strange! Would you please share the order number of the transaction in the question so that we can review whats going on?
    Regards,
    Click & Pledge Support Department

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    • #3
      Yes, here are two of them:
      173278511555440071022
      173169595386601119799

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      • #4
        Good day @Clareodo

        Strange! Reviewed the above order numbers and didn't find any change. We tested in our test instances with test card as well as with the real card but unable to replicate the issue. Please see if you may use different browser and check with updating the card?

        Immediate workaround: You may also Authorize the card with $0 in Virtual Terminal by loading the same Contact through lookup and use that card as reference transaction for updating the recurring card information.

        Hope that helps.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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        • #5
          We will try both those and let you know the outcome, thanks.

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          • #6
            We tried using Firefox and that was successful, however Chrome is our preferred browser. Any ideas on why it stopped processing these transactions?

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            • #7
              Good day @Clareodo

              We have tested in the following Chrome version# 57.0.2987.133 and found NO issues. It seems to be the issue with your browser cache. Please clear your browser cache and test it.
              Regards,
              Click & Pledge Support Department

              On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

              Join us @ the educational webinars: https://clickandpledge.com/webinars/
              Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
              Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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