Autoresponders not sending

[ndlugajczyk]

I manage multiple accounts. I have set up autoresponders for them all back in July. All of a sudden today, none of the transactions for a particular account are sending autoresponders and I cannot figure out why. The connection between C&P and Salesforce seems to be good, and I see nothing in the sample of transactions that I have looked at to indicate any reason that one would not go. And becuase it is happening to EVERY transaction for that account, I am concerned. Is is possible to have someone look into it for me and see if there is something I am missing.

Salesforce.com Organization ID 00D36000000Il4u
Access granted.

Sample Order Numbers
35436-170322175412054
35436-170322160018346
35436-170322130420553
35436-170322171233589
35436-170322133002522

[CnP.Support.AM]

Good day @ndlugajczyk

I see you have 119 Autoresponders. May I know the Responder name you are expecting to fire for above order numbers?

Looking forward to hearing back from you.

[ndlugajczyk]

One of the following:

Tucson Primary ATF
Tucson Primary ATF Matching
Tucson Primary ATF Recurring
Tucson Primary ATF Recurring Matching
Tucson Primary Tax
Tucson Primary Tax Recurring

To my knowledge they either fall under the first one or the fifth one, but these are all the responders that apply to the account that they fall under.

[CnP.Support.AM]

Good day @ndlugajczyk

We reviewed and found that for the following THREE order numbers there is NO email address associated with:

35436-170322175412054
35436-170322160018346
35436-170322171233589

And for the following TWO order numbers Autoresponder has fired successfully:

35436-170322130420553




35436-170322133002522


Hope that answers your question. Let us know if we can be of any further assistance.