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Insufficient Privileges Error for System Admin when processing Temporary Contacts

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  • Insufficient Privileges Error for System Admin when processing Temporary Contacts

    Hello, I am having an issue with temporary contacts, when I try to process them I get and insufficient privileges error, even though I am a Sys Admin.

    I have granted login access to the org 00Dj0000000JAWN

    Thank you in advance for any information you can provide on this issue.

    please also upgrade to the newest CnP as well thank you.
    Last edited by [email protected]; 03-06-2017, 02:39 PM.

  • #2
    Good day @[email protected]

    We have upgraded your Salesforce instance as requested.

    It is absolutely important that you re-establish connection between Click & Pledge and Salesforce. With this update C&P Accounts are no longer needed to be added to Salesforce as the connection will automatically add the required information to Salesforce. It is extremely important that you login to the Connect & re-establish connection. You may see that your account is already connected but this does not mean the new information has posted to Salesforce. With this release 2 more variables are added to Salesforce with each account and as such it is important that you login and set up the connection again for all your connected accounts.

    To establish connection please see the following KB article: https://support.clickandpledge.com/s...ion#Salesforce

    Release notes:
    API Class Library 5.1612000002
    o Release notes: http://cnp.mn/2i6NErS

    PaaS 9.1612080007
    o Release notes: http://cnp.mn/2i6VAt5

    Event 5.1612000011
    o Release notes: http://cnp.mn/2i6RroQ

    You may also join our Power of Us Hub: http://bit.ly/1cO852O

    Please - We also love to know what you think about our platform. Please review our apps on AppExchange:

    Payment: http://bit.ly/cnp-paas-review
    Event: http://sforce.co/1yYgEPM

    Please let us know if we can be of any further assistance.
    Last edited by CnP.Support.AM; 10-31-2019, 06:15 AM. Reason: link update
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Good day @[email protected]

      Regarding the temp contact issue, please test it now and if you find any issues, share the Temp Contact order number as well as the ContactID you would like to merge with.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

      Comment


      • #4
        For the temp contact issue, I am no longer receiving the insufficient privileges error but now when trying to process the merge with the contact I am getting the following error: Error:

        duplicate field selected: CnP_PaaS__Company_ID__c

        Comment


        • #5
          Good day @[email protected]

          We have fixed that and processed the above temp contact.

          Moving forward if you see any issues with processing temp contact please let us know.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment

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