Information Needed

See more
See less

Help! C&P Connect stopped connecting to Salesforce

  • Time
  • Show
Clear All
new posts

  • Help! C&P Connect stopped connecting to Salesforce


    We noticed one of our C&P Connect account stopped sending transactions to Salesforce in February. So, I tried to reconnect it to Salesforce, then it says "Object reference not set to an instance of an object." and won't let me connect it to Salesforce. We didn't change any settings recently, so it is very weird suddenly it stopped the connection. I need this to be resolved as soon as possible since our autoresponders haven't been firing more than a month.

    How do I restasblish the connection? I haven't checked with our other accounts on C&P Connect, but I will check them now.

  • #2
    Good day @[email protected]

    Please re-establish the connection now and let us know if you find any issues.

    To establish connection please see the following KB article:
    Last edited by CnP.Support.AM; 10-31-2019, 06:16 AM. Reason: link update
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars:
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday:
    Are you on Salesforce? Join us at the Power of Us Hub:


    • #3
      Thank you. I tried what you described before, and it didn't work over the weekend, but today it worked. Thank you