Help! C&P Connect stopped connecting to Salesforce

[[email protected]]

Hi,

We noticed one of our C&P Connect account stopped sending transactions to Salesforce in February. So, I tried to reconnect it to Salesforce, then it says "Object reference not set to an instance of an object." and won't let me connect it to Salesforce. We didn't change any settings recently, so it is very weird suddenly it stopped the connection. I need this to be resolved as soon as possible since our autoresponders haven't been firing more than a month.

How do I restasblish the connection? I haven't checked with our other accounts on C&P Connect, but I will check them now.

[CnP.Support.AM]

Good day @[email protected]

Please re-establish the connection now and let us know if you find any issues.

To establish connection please see the following KB article: https://support.clickandpledge.com/s...ion#Salesforce

[[email protected]]

Thank you. I tried what you described before, and it didn't work over the weekend, but today it worked. Thank you