Autoresponder with connect

[laurenvelardi]

Hi,
I'm (still) having trouble with our Autroresponder. I have switched our Forms to the ones in the Connect portal and I can't find the WID.

[laurenvelardi]

Org # is 19594

[CnP.Support.AM]

Good day @laurenvelardi

Would you please share the link URL of the Form you are referring to? Also please grant us login access to your Salesforce account and share the order number as well as the Autoresponder name.

Looking forward to hearing back from you.

[laurenvelardi]

Supposed to get

Spring2016DrivethankyouEG
Evergreen: https://connect.clickandpledge.com/w...8-647e26b9d5f1

Spring2016Drivethankyou
Annual: https://connect.clickandpledge.com/w...c-f00739d024d0

[laurenvelardi]

Order no: 19594-1702270937591807955 supposed to getSpring2016Drivethankyou


Order no: 19594-1702261834379031001
supposed to get Spring2016DrivethankyouEG

[CnP.Support.AM]

Good day @laurenvelardi

We reviewed and found that the above both order numbers are in C&P Temporary Contacts to review and process from there. Please note that if the Contacts are in "C&P Temporary Contacts", Autoresponder will not deliver the receipt until you process the contact from temp contacts.

[laurenvelardi]

I was wanting to figure out what the WID was so I could get the autoresponder working before I processed. I just ran them though, and no autoresponder fired.

[CnP.Support.AM]

Good day @laurenvelardi

Here is the WID for the above two order numbers: d8c2ec9e-75c8-4b7a-bffc-f00739d024d0

You may see the WID of each Form in the URL of the respective Form:



Hope that helps. Let us know if we can be of any further assistance.

[laurenvelardi]

That worked, thank you!