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We use the donation and event management and recently began using SKU's to differentiate products, events and donations. However, when I log in to connect and add the SKU field to our reports, it creates duplicate transactions. I have no idea why. Any ideas?
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Good day @lshramko
Would you please share the report name and order number which you are referring to?
Looking forward to hearing back from you.Regards,
Click & Pledge Support Department
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Thanks two reports you can look at are "Quick Report" and "Quick Report w/ SKU." One such order number that has duplicates in the "Quick Report w/ SKU" report is CNP:1702040540334034628 and CNP:1702061654582378792.
See what I mean?Comment
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Good day @lshramko
Those are not duplicates but are the details of a transaction. If you notice for the order# 1702040540334034628 it shows the details of Item, Discount, Shipping, Convenience fee and tax which is the reason you see one order number multiple times.
Hope that answers your question.Regards,
Click & Pledge Support Department
On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange
Join us @ the educational webinars: https://clickandpledge.com/webinars/
Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpCComment
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