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  • Error messages

    Hello - one of my clients is getting a bunch of error messages that look like this. Can you shed some light on how I can help them fix it? This is account # 34781 and I have granted login access.
    Thi is
    Date: 2/6/2017

    Hi Beverly Hacker,
    Sorry, but we have encountered an error while posting the data to your Salesforce account.

    Additional information:
    • Order number: 1726817647475843910
    • Contact name: Karen Smith
    • Transaction Result: Authorized
    • C&P Data ID: 5872
    • Organization ID: 00DU0000000XpxX
    • Organization Name: Boise Community Radio Project, INC.
    • Applications : Application Name: Salesforce:CnP_PaaS-Version Number : 9.3001
      Installed Packages: 4.3000-9.7010-4.4007
    System response:

    "Upsert failed. First exception on row 0; first error: ENTITY_IS_DELETED, entity is deleted: []"

    Please check the following link for details:

    https://na48.salesforce.com/a190B00000B0yrV


    If you need further assistance please submit a support ticket athttp://Help.ClickandPledge.com
    Regards,
    Click & Pledge Development Team
    Salesforce Group

  • #2
    Good day @BeverlyMIS

    We reviewed your instance and noticed that the issue is with Primary Campaign Source. ENTITY_IS_DELETED, this error will occur if we try to process a transaction on a record which is already deleted.

    In your case, we have noticed that you have set a condition under C&P Settings >> Opportunity >> Primary Campaign Source with <If is Recurring> on Transaction Campaign(7010B000000yF5iQAE) but the transaction Campaign is deleted. See screen shots:

    Click image for larger version

Name:	Campaign Deleted.jpg
Views:	34
Size:	76.1 KB
ID:	30481

    To resolve this, you need to remove the setting over the deleted campaign under C&P Settings >> Opportunity >> Primary Campaign Source and re-post the transaction by clicking on "Repost" button under C&P Data of respective order number.

    We noticed that Self Healing is enabled under Maintenance, you may simply remove the deleted campaign from the settings and rest will take care by Self Healing: http://help.clickandpledge.com/custo...ticles/2084057

    However, we noticed that you are version behind. If you allow us we will upgrade your instance with latest versions of our apps.

    Please check and let us know if we can be of any further assistance.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Very good - I've corrected the settings and will let the system self-heal. Yes, please go ahead and update

      Comment


      • #4
        Good day @BeverlyMIS

        We have upgraded your Salesforce instance as requested.

        It is absolutely important that you re-establish connection between Click & Pledge and Salesforce. With this update C&P Accounts are no longer needed to be added to Salesforce as the connection will automatically add the required information to Salesforce. It is extremely important that you login to the Connect & re-establish connection. You may see that your account is already connected but this does not mean the new information has posted to Salesforce. With this release 2 more variables are added to Salesforce with each account and as such it is important that you login and set up the connection again for all your connected accounts.

        To establish connection please see the following KB article: https://support.clickandpledge.com/s...ion#Salesforce

        Release notes:
        API Class Library 5.1612000002
        o Release notes: http://cnp.mn/2i6NErS

        PaaS 9.1612080007
        o Release notes: http://cnp.mn/2i6VAt5

        Event 5.1612000011
        o Release notes: http://cnp.mn/2i6RroQ

        You may also join our Power of Us Hub: http://bit.ly/1cO852O

        Please - We also love to know what you think about our platform. Please review our apps on AppExchange:

        Payment: http://bit.ly/cnp-paas-review
        Event: http://sforce.co/1yYgEPM

        Please let us know if we can be of any further assistance.
        Last edited by CnP.Support.AM; 10-31-2019, 06:19 AM. Reason: link update
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Can you also go ahead and update the following: NFCB #34062 ; KSJD #33238 ; and WERU # 33537. I have granted login access on all of them.

          Comment


          • #6
            Good day @BeverlyMIS

            Please share the Salesforce Organization ID's so that we proceed to upgrade the instance.

            Looking forward to hearing back from you.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment

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