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Issue with custom field mapping

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  • CnP.Support.AM
    replied
    Good day @samanthap

    Would you please share an order number so that we can review whats going on?

    Looking forward to hearing back from you.

    Leave a comment:


  • samanthap
    started a topic Issue with custom field mapping

    Issue with custom field mapping

    Hello,

    We have a custom field mapping set up to complete a field on Opportunity called Medium. The mapping in C&P Settings will only change Medium if the answer is "Online", then it will set Medium to "Online". We're finding that over the past few days, odd values such as "c3" and "Individual" are being pushed into the Medium field, only for donations made through C&P. I've checked all of our workflow rules and field updates, none of which are updating Medium in such a way that would push incorrect information into this field. I also checked the field mappings in the portal only to find that we haven't set any there. At this point, we've done everything we can think of to troubleshoot the issue. Is this happening because we need an update to the installed package? Is this a known issue? Is there somewhere I'm not looking? Any help would be greatly appreciated as this needs to be resolved before we shut down for the holidays at 6pm today. Thank you!
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