Contact Settings section on Temporary Contact layout is blank

[RBirmingham]

Hello,
I'm experiencing a new problem. When I look at a Temporary Contact, the section called Contact Settings, where I would normally specify which contact to merge the temporary contact with, is blank. Can you help fix this? See screenshot:

[CnP.Support.AM]

Good day @RBirmingham

Would you please grant us login access to your Salesforce account and share the Organization ID so that we can login and review whats going on?

Looking forward to hearing back from you.

[RBirmingham]

Yes, sorry. I have granted you access. Org ID is 00DU0000000H0oQ.

[CnP.Support.AM]

Good day @RBirmingham

We reviewed and found that the Contact which was associated with the above recurring has been deleted which is the reason you don't see any option to process:



You need to assign the Contact to above Recurring ID in order to get the option to process with under C&P Temp contact.

Please check and let us know if we can be of any further assistance.

[RBirmingham]

Thank you for your explanation - that makes sense!

[CnP.Support]

Good day RBirmingham

The new update which went live today has solved this issue so this cannot happen again. Once you update the next transactions will self fix.

The update went live today so you may request an update and we will update it by tomorrow.

see release note https://forums.clickandpledge.com/fo...s-enhancements

In the bug fix area you will see a reference to this post.

[CnP.Support.AM]

Good day @RBirmingham

We have upgraded your Salesforce instance as requested.

It is absolutely important that you re-establish connection between Click & Pledge and Salesforce. To establish connection please see the following KB article: https://support.clickandpledge.com/s...ion#Salesforce

Release notes:
API Class Library 5.1612000002
Release notes: http://cnp.mn/2dhYZPt

PaaS 9.1612080007
Release notes: http://cnp.mn/2czxK2H

You may also join our Power of Us Hub: http://bit.ly/1cO852O

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Please let us know if we can be of any further assistance.