Basic Salesforce set up

[RodONA]

I don't seem to see any of the donations coming into the Salesforce donor records. Nor do I see e-mail auto-responder reports even though I got a copy of the sent e-mail.


SF - 00Do0000000dwvK
CNP - 36937

[CnP.Support.AM]

Good day @RodONA

We reviewed your account and found NO issues with data posting. I see all of the transactions are exist in your instance. There are couple of C&P Temporary Contacts which needs to process to see the donations in donor records. However, it seems that the receipt which you have received is API generic receipt since there is NO Autoresponder settings.



Hope that answers your question. Let us know if we can be of any further assistance.

[RodONA]

Awesome - Got it and thanks!

[RodONA]

Please upgrade my account I see there are three upgrades needed:

SF ID - 00Do0000000dwvK

CNP - 36937

[CnP.Support.AM]

Good day @RodONA

We have upgraded your Salesforce instance as requested.

It is absolutely important that you re-establish connection between Click & Pledge and Salesforce. To establish connection please see the following KB article: https://support.clickandpledge.com/s...ion#Salesforce

Release notes:
API Class Library 5.1612000002
Release notes: http://cnp.mn/2dhYZPt

PaaS 9.1612080007
Release notes: http://cnp.mn/2czxK2H

Event
5.1612000008
Release notes: http://cnp.mn/2czy41u

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Payment: http://bit.ly/cnp-paas-review
Event: http://sforce.co/1yYgEPM

Please let us know if we can be of any further assistance.