Announcement

Collapse

Information Needed

See more
See less

Autoresponder not sending out email to donors after receiving donation

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Autoresponder not sending out email to donors after receiving donation

    Good evening, I had created a autoresponder to send out whenever someone sends in a donation and it was working previously, however it seems to have stopped working currently. I have it set to send out to the payer as well as our accountant who is BCC. The Organization ID: 00Dj0000000Hrq9 and the autoresponder in question is Login has been granted.

  • #2
    Good day @allenqiu0124

    Would you please share the order number for which you are expecting to fire the above responder?
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      1612161552332561301

      Comment


      • #4
        Good day @allenqiu0124

        We reviewed and noticed that the above order number is in C&P Temporary Contacts. Please note that in the absence of Opportunity no Autoresponder will be sent. Autoresponder requires creation of opportunity.

        You need to process the above order number from C&P Temp contacts in order to fire the Autoresponder.

        Hope that answers your question. Let us know if we can be of any further assistance.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment

        Working...
        X