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Decline reason: Fraud.

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  • Decline reason: Fraud.

    Hi there,

    In the last week I noticed a significant uptick of transactions getting declined and labelled 'fraud', especially at one of our fundraising events. Can you tell me a bit more about what the Payment result "fraud" means? What qualifies a transaction to be flagged as fraud - a specific credit card number? The size of the transaction? The frequency of transactions? Some customers have had the same card decline multiple times (Order #s: 1611262054567341610 , 1611262055543131610 ), whereas others have had multiple cards declined for fraud (e.g. 1611131253380018601 and 1611131252315266802)

    I've also noticed that none of the transactions marked as 'fraud' have been posted to Salesforce. Our declines always post to SF, so can you tell me why frauds don't post to SF?

    Thanks for your help.

    Access granted, Ord ID = 00Dd0000000i8lD

  • #2
    Good day @jackdunn

    It looks like some incorrect information was entered and our fraud scanner blocked their transactions. We have removed this so they should be able to complete their transactions. However, in case of Fraud detection we are NOT posting the data to Salesforce because we see some organization's who was under fraudster attack with 1000's of attempts and all the data posted to Salesforce. To avoid such posting in case of Fraud we simply stopped posting to SF.

    Hope that answers your question. Let us know if we can be of any further assistance.
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