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Primary Campaign Source issue

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  • Primary Campaign Source issue

    Hi, I have some custom questions set up to fill a "Tribute Type" and "Honoree Name" fields, but for some reason this isn't working, and instead a Campaign is getting created when someone marks a gift as a tribute. Here is the Opportunity I'm referring to: How do I fix this?

    In the "Campaign" in Connect, I have this specific campaign linked to an FY17 Annual - that is what the "Primary Campaign Source" should be.

    Org ID: 00Dj00000028Gll and I've granted one week of access

    Here is the online donation page:


  • #2
    Good day @ProjectMorry

    We reviewed your instance and noticed that the opportunity which you are referring to order#1612120952237331017 is processed from Salesforce PaaS NOT from the above Connect donation page:

    Click image for larger version

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    Also we noticed that it doesn't have any custom question associated with which is the reason it didn't map the fields.

    Please note that, in the absence of Primary Campaign Source under C&P Settings > Opportunity > Primary Campaign Source, the Item Campaign will be assigned as Primary Campaign Source. In the above case the Item Campaign is: "in memory of Jeff Knopping's brother", it seems that you have entered this campaign name under Item Campaign in VT while processing the transaction.

    Hope that answers your question. Let us know if we can be of any further assistance.
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