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  • Unknown Error

    Hi! I got the below message, but I checked the connection and it's showing as 'Connected' and looks fine. Can you help me figure out where the issue is?

    ---------- Forwarded message ----------
    From: Click&Pledge <[email protected]>
    Date: Wed, Dec 7, 2016 at 5:42 PM
    Subject: Salesforce Update Failure
    To: [email protected]

    Salesforce Update Failure
    Sorry but we are having problem with your Salesforce account.

    Account Information:
    • Click & Pledge account name: Minds Matter of Philadelphia, Inc.
    • Click & Pledge account #: 27726
    • Salesforce Organization ID: 00Di0000000gqFY

    Please follow the steps below to verify the connection & update the information:
    If you have any questions please give us a call at 866.999.2542 or email us at
    [email protected].

  • #2
    Good day @jadekeena

    We reviewed and noticed that you are at outdated versions of our apps. If you allow us we will upgrade your instance with latest versions of our apps and we will go from there.

    Please grant us login access to your Salesforce account in order to review/upgrade.
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

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