Recurring Transaction Error?

[ndlugajczyk]

In Salesforce, there is a Recurring Transaction that (Recurring ID 201796) that had a declined card in October. We were just now able to get ahold of the donor to change the card information. But after changing the card it does not allow for retrying the missed payments and the "next payment" is still showing as October so I am not sure that the next one will actually go. Can you help? Is there something we are missing?
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Salesforce.com Organization ID

00D36000000Il4u

[CnP.Support.AM]

Good day @ndlugajczyk

We try to login but we don't have access to your instance. Please grant us login access so that we can review.

Looking forward to hearing back from you.

[ndlugajczyk]

I apologize, try now.

[CnP.Support.AM]

Good day @ndlugajczyk

We reviewed the above recurring transaction and noticed that the "Next Installment Date 10/23/2016" and the last one was declined, in this case; as of now we are not showing charge next button in Salesforce. It can be done through Connect.

In Connect, search for the above order number and click on the Manage Recurring and click on CHARGE NEXT until the item is back on its schedule. Once the next charge is set to a future date from today it will process on the date when that date arrives.

Hope that helps.