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  • Edit Credit Card still failing

    Hello,
    I'm still having "recurring chain is out of sync" problems on recurring charges. I can't edit or cancel them. I just tried to edit a credit card and got this error:

    Web service callout failed: WebService returned a SOAP Fault: Object reference not set to an instance of an object. faultcode=a:InternalServiceFault faultactor=
    Error is in expression '{!UpdateCardInfo}' in component <apex:commandButton> in page cnp_paas:recurringdetail: (CnP_IaaS)

    An unexpected error has occurred. Your solution provider has been notified. (CnP_IaaS)


    This is a big problem and I assume from the other messages I see that it's a persistent Click & Pledge bug. Will you fix this? What do I do in the short term? Please help!

  • #2
    Good day @Susanna

    Would you please grant us login access to your Salesforce account and share the RecurringID in the question so that we can review and see what is going on?

    Looking forward to hearing back from you.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

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    Comment


    • #3
      Thank you. I have granted you access for one week. Our org ID is: 00D61000000aVFr
      Can you tell me why this is happening?

      Recurring IDs with issues:

      197117 - I need to update this credit card number
      161071 - I need to update this credit card number
      102599 - I need to update this credit card number

      161150 - I believe this is processing correctly, but it still shows an "out of sync" error message
      112819 - I believe this is processing correctly, but it still shows an "out of sync" error message

      There are also old ones that I've never been able to cancel, because of error messages that prevent it. The error:
      List index out of bounds: 0
      Error is in expression '{!CancelRecurring}' in component <apex:commandButton> in page cnp_paas:recurringdetail: (CnP_PaaS)
      An unexpected error has occurred. Your solution provider has been notified. (CnP_PaaS)

      These Recurring IDs should be cancelled: 83578
      56508
      197188
      162525

      thanks
      Susanna




      Comment


      • #4
        Hi Susanna,

        As shown in the attached screenshots, and the error message you were getting in Salesforce, the issue was due to improper sync of the recurring transactions in Salesforce.
        We pushed all the missing transactions from Connect and you should be able to go in and make all your chances now.

        If this happens again, you can check the transactions in Connect and see all installments and push the missing ones to Salesforce again.

        Please see the link below for the instructions for pushing/re-posting to Salesforce:

        https://support.clickandpledge.com/s...-to-salesforce

        Please let us know if there are further questions.
        Attached Files
        Last edited by CnP.Support.AM; 10-31-2019, 06:54 AM. Reason: link update

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