Error when managing temp contacts

[Radha]

I received the following error when attempting to create a new contact from a temp contact. This has happened with two separate temp contacts today -- in both cases I attempted to create a new contact (as opposed to merge with an existing contact).

What does this mean? What is the best way to resolve?

• Record ID: cannot specify Id in an insert call
• Insert failed. First exception on row 0 with id a0cd000000FbvraAAB; first error: INVALID_FIELD_FOR_INSERT_UPDATE, cannot specify Id in an insert call: [Id]

Thanks,
Radha

[CnP.Support.AM]

Good day @Radha

Would you please grant us login access to your Salesforce account and share the temp contact order numbers which you are referring to (also share the ContactID you would like to merge with) so that we can debug the issue.

Looking forward to hearing back from you.

[Radha]

Org Id: 00Dd0000000i8lD
You have login access

Contact IDs
003d000003CFbBp
003d000003CFb4B

003d000003CFbBE
003d000003CFb3X

Note that in attempting to manage the temp contacts, the process created duplicate contact records for each temp contact.

Temp contacts:
TC-4541
TC-4542

[CnP.Support.AM]

Good day @Radha

We try to login but we don't have access to below Organization.



Looking forward to hearing back from you.

[Radha]

Weird. I must have forgotten to hit the save button. You have access now.

Radha

[CnP.Support]

Weird indeed

[CnP.Support.AM]

Good day @Radha

We reviewed your instance and found that the contacts which you are referring to has been created with the difference of 6 mints:



With C&P it take max a minute to create the contact and it is strange to found that another contact has been created after the original one.

However, in order to debug the issue, we need a temp contact which didn't attempt to process yet so that we can enable the debug logs and see what is going on.

Looking forward to hearing back from you.

[Radha]

Cool.

Here is a new temp contact you can use for debugging: TC-4598

Thanks,
Radha

[CnP.Support.AM]

Good day @ Radha

We reviewed and processed the above temp contact as new contact and didn't find any issues as you are referring to. We don't see any error nor it created duplicate contact even after 6 mints.

Temp Contact TC-4598:



Contacts with the name "Skultety" before Processing the Temp:



Contacts after processing temp:


Please check and let us know if we can be of any further assistance.

[Radha]

Yes, I do need additional help with this.

Since I already attempted to manage those temp contacts twice -- resulting in many duplicate objects -- I'm hesitant to try to manage them again.

What do you recommend?

radha

[Radha]

Also, we've got at least one more temp contact with the same issue : TC-4603.

So our needs are
1) What is the ongoing issue causing this error?
2) how do we fix the errors? Should we delete the existing temp contacts? Was all of the information transferred to the correct objects

Thanks!
Radha

[CnP.Support.AM]

Good day @Radha

We are reviewing your instance and we required the following information: please let us know the exact steps you are taking to process the temp contacts and do you see any error while processing temp contacts?

In our last test in your instance we unable to replicate the issue and for further investigation we need couple of temp contact IDs to process and see what is going on.

Looking forward to hearing back from you.