Error posting to Salesforce

[marcusjstarr]

Hi,

I built our first form using the new form builder on connect and we received an error message saying it wasn't posted to Salesforce. Here's the message:

Sorry, but we have encountered an error while posting the data to your Salesforce account.

Additional information:
* Order number: 1611161646144474431
* Contact name: Marcus Starr
* Transaction Result: Authorized
* C&P Data ID: 605
* Organization ID: 00D61000000IkvI
* Organization Name: Conservation Minnesota Voter Center, Inc
* Applications : Application Name: Connect.Forms-Version Number : 1.5
Installed Packages: 4.3000-9.6006-4.4005
System response:

"Insert failed. First exception on row 0; first error: STRING_TOO_LONG, WID: data value too large: 90b8fc84-2746-4ab0-942e-d15f8f3a70c1 (max length=18): [CnP_PaaS__CheckOutPageId__c]"

Please check the following link for details:

https://na34.salesforce.com/a1161000001yEBS

Our developers have been notified and will evaluate the error shortly.

I've submitted multiple support tickets but have yet to hear a response. Can we please get this looked at?

Thanks,
Marcus

[CnP.Support]

Good day marcusjstarr

The problem you are seeing is due to the release of your application. An announcement was sent out regarding the following update:

- https://forums.clickandpledge.com/fo...-for-connect-2

The above update was a compatibility update for Connect forms.

Please grant us login access so we update your account. You may want to also subscribe to the News & Update channel so you receive alerts about such updates.

Once we have access we will upgrade your instance.

[CnP.Support]

Good day!

We currently do not have access to your account as shown below:

[marcusjstarr]

Hi,

Thanks for responding. I have granted access to our instance.

Marcus

[CnP.Support]

Good day marcusjstarr

We have upgraded your Salesforce instance as requested.

It is absolutely important that you re-establish connection between Click & Pledge and Salesforce. With this update C&P Accounts are no longer needed to be added to Salesforce as the connection will automatically add the required information to Salesforce. It is extremely important that you login to the portal & re-establish connection. You may see that your account is already connected but this does not mean the new information has posted to Salesforce. With this release 2 more variables are added to Salesforce with each account and as such it is important that you login and set up the connection again for all your connected accounts.

To establish connection please see the following KB article: https://support.clickandpledge.com/s...ion#Salesforce

Release notes:

• API Class Library 4.4000
  • Release notes: http://cnp.mn/2dhYZPt
• PaaS 9.7010
  • Release notes: http://cnp.mn/2czxK2H
• Event 4.4007
  • Release notes: http://cnp.mn/2czy41u

You may also join our Power of Us Hub: http://bit.ly/1cO852O

Please - We also love to know what you think about our platform. Please review our apps on AppExchange:

• Payment: http://bit.ly/cnp-paas-review
• Event: http://sforce.co/1yYgEPM

Please let us know if we can be of any further assistance.