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  • Salesforce Connector seems to not be working

    Greetings, it seems like something is up with our Salesforce connector as new donations & donor data do not appear to be posting to Salesforce. Not sure how long this has been going on. Access has been granted for 1 week. Our org ID: 00Di0000000aeyi

    Thank you!

  • #2
    Good day ACCESSwhj

    I see all your transactions in the C&P Data. Based on what I see you have a ton of contacts in the C&P Temporary Contacts that you have not processed.

    See: https://cnp-paas.na15.visual.force.c...1ri0000000tPEr

    Your instance is in the recommended setting of "Semi-Automatic" which means if a contact is not exactly matched it will be placed in the temp for review. You have all these contacts in there.. so you need to go to the C&P Temporary Contact and review each contact. These are contacts that the system has not found a match for in your instance.

    Please review & let us know if you have any questions.

    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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