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eCheck setup in the future charging $1 on setup

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  • eCheck setup in the future charging $1 on setup

    When we set up recurring charges with a future run date, a Salesforce opportunity is setup with a zero amount and stage of prospecting. With credit cards on Transfirst a transaction of $1 with a void status is created and the recurring charge occurs on the date in the future. With eChecks, Transfirst charges $1 to the donor at setip (that we see in Salesforce as a zero amount opportunity) and collects and deposits to our account. I don't think that dollar amount should be charged. Can that be changed?

  • #2
    Good day @Willie Marquart

    We have identified the issue and fixed it. Sorry for the inconvenience.

    Please check now and let us know if you find any issues.
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