I put in donations using credit cards and checks with no problem but when the payment method is echeck it declines every time now. I even tried using an employee account that I know for sure is active and working and it still declines with error code 5001. This is inside Salesforce using C&P Virtual Terminal. So I tried it using virtual terminal through the Connect 2.0 interface and I got the same error.
our salesforce ID is 00D1a000000Zh2Q and you have access granted if you need it. Please help me figure out how to process the echecks. Thanks
Allison
Also - the e-check entry form requires the entry of a check number. I will never have a check number for an e-check and i think it is confusing for the online donor as well. Perhaps that can be removed from the layout?
thanks
Allison