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  • Autoresponder not sending

    Can you help me find out why the following autoresponder will not send?

    Order number 1610127323615414784230

    Salesforce.com Organization ID 00D36000000Il4u

    Autoresponder Tucson Primary ATF Recurring
    Last edited by ndlugajczyk; 11-08-2016, 03:59 PM.

  • #2
    Good day @ndlugajczyk

    We reviewed and noticed that the above order number doesn't satisfy the condition which the reason Autoresponder did not fire.

    If you notice, the C&P Data of above order number doesn't have Transaction Campaign but the Autoresponder "Tucson Primary ATF Recurring" includes the Transaction Campaign:

    C&P Data:
    Click image for larger version

Name:	CnP Data NO Transaction Campaign.jpg
Views:	10
Size:	43.8 KB
ID:	28655

    Autoresponder: Tucson Primary ATF Recurring
    Click image for larger version

Name:	Autoresponder Transaction Campaign.jpg
Views:	9
Size:	54.7 KB
ID:	28656

    Hope that answers your question. Let us know if we can be of any further assistance.
    Regards,
    Click & Pledge Support Department

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    Comment


    • #3
      But I added the campaign to the transaction record after the fact. If the recurring subscription does not have a campaign (i know that cannot be changed), does that matter. How exactly does that work with respect to recurring transactions?

      Comment


      • #4
        Good day @ndlugajczyk

        Assigning the campaign later to the Transaction record will NOT fire the Autoresponder for next instalments. Whatever the info you have setup with, it will be the same until the goal has been reached. However, the only solution is to cancel the recurring and start new one with updated information.

        Hope that answers your question. Let us know if we can be of any further assistance.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment

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