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  • Autoresponder not sending

    I have a transaction Order # 161021150946228 Acct.# 35419 that will not send an autoresponder. I do not see anything wrong with my autoresponder (Chandler ATF) parameters that don't matching with the transaction, but I can't figure out what is wrong.

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    Salesforce.com Organization ID 00D36000000Il4u

  • #2
    Good day @ndlugajczyk

    We reviewed your instance and noticed that the reason for not firing the Autoresponder for above order number is because it didn't satisfy the condition. We noticed that the above transaction have included the Matching Gift and in the Responder you have NOT selected the Match Gift as condition:

    XML Data:
    Click image for larger version

Name:	Matching Gift.jpg
Views:	13
Size:	14.6 KB
ID:	28426

    Autoresponder:
    Click image for larger version

Name:	Matching Gift Responder.jpg
Views:	10
Size:	51.8 KB
ID:	28427

    Please note that in case of Recurring, Future Transaction and Matching Gift, it is mandatory to check those boxes in order to satisfy the condition and fire the Autoresponder.

    Hope that answers your question. Let us know if we can be of any further assistance.
    Regards,
    Click & Pledge Support Department

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    • #3
      Okay, thank you. So does that mean that I have to make a separate autoresponder for that condition?

      Comment


      • #4
        Good day @ndlugajczyk

        Yes, exactly.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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