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web portal not processing gifts

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  • CnP.Support
    replied
    Good day Leslie Cox

    Glad we could be of "great" help.

    Love problems that fix themselves.

    Have a good weekend & let us know if we can be of more help.

    Leave a comment:


  • Leslie Cox
    replied
    Okay - my web person thinks she found and fixed whatever the problem was.

    Leave a comment:


  • Leslie Cox
    started a topic web portal not processing gifts

    web portal not processing gifts

    What do I do to troubleshoot?! I have now had 2 reports that our website for donations is not working - they enter everything in, they say, and hit "submit" and the waiting happens - but nothing processes, and they are sometimes wondering if it will or won't charge the card.

    Help... I've never had a problem before; don't know what to do...

    Our website is http://www.rccfoundation.org/node/69, you have 1 weeks access to our Salesforce instance too, if you need it, org ID 00D1a000000YF55
    Last edited by Leslie Cox; 10-28-2016, 06:25 PM. Reason: forgot most important info in haste...
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