Information Needed

See more
See less

web portal not processing gifts

  • Filter
  • Time
  • Show
Clear All
new posts

  • web portal not processing gifts

    What do I do to troubleshoot?! I have now had 2 reports that our website for donations is not working - they enter everything in, they say, and hit "submit" and the waiting happens - but nothing processes, and they are sometimes wondering if it will or won't charge the card.

    Help... I've never had a problem before; don't know what to do...

    Our website is, you have 1 weeks access to our Salesforce instance too, if you need it, org ID 00D1a000000YF55
    Last edited by Leslie Cox; 10-28-2016, 05:25 PM. Reason: forgot most important info in haste...

  • #2
    Okay - my web person thinks she found and fixed whatever the problem was.


    • #3
      Good day Leslie Cox

      Glad we could be of "great" help.

      Love problems that fix themselves.

      Have a good weekend & let us know if we can be of more help.
      Click & Pledge Support Department

      Join us @ the educational webinars:
      Live Support- read more: