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web portal not processing gifts

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  • web portal not processing gifts

    What do I do to troubleshoot?! I have now had 2 reports that our website for donations is not working - they enter everything in, they say, and hit "submit" and the waiting happens - but nothing processes, and they are sometimes wondering if it will or won't charge the card.

    Help... I've never had a problem before; don't know what to do...

    Our website is http://www.rccfoundation.org/node/69, you have 1 weeks access to our Salesforce instance too, if you need it, org ID 00D1a000000YF55
    Last edited by Leslie Cox; 10-28-2016, 05:25 PM. Reason: forgot most important info in haste...

  • #2
    Okay - my web person thinks she found and fixed whatever the problem was.

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    • #3
      Good day Leslie Cox

      Glad we could be of "great" help.

      Love problems that fix themselves.

      Have a good weekend & let us know if we can be of more help.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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