Reprocessing Denied Recurring Transaction

Jeff Johnson

Junior Member

Join Date: Oct 2015

Posts: 5
- Share
- Tweet
#1

Reprocessing Denied Recurring Transaction

10-26-2016, 12:59 AM

Kamron asked me to post this in forum... why reprocessing is not working for Ron Harden

https://cnp-paas.na16.visual.force.c...1Hj0000001Lr2G

We get an immediate decline.
Tags: None
CnP.Support

C&P Support

Join Date: May 2000

Posts: 8119
- Share
- Tweet
#2

10-26-2016, 07:07 AM

Good day Jeff Johnson

Sorry for the inconvenience. We have identified this as a bug and will have the fix in the next update due out in November.

For now please use Connect and re-process the failed recurring. This action will restart the recurring transaction with the next payment due based on the set periodicity.

Regards,
Click & Pledge Support Department

On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

Join us @ the educational webinars: https://clickandpledge.com/webinars/
Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC
Comment

Announcement