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Batch upload entries say "Please Wait" and not obfuscating card numbers

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  • Perc-BRC
    replied
    Great, that will work. Thanks so much for working on it! I'll tell staff to be on the lookout for it if they have errors, for now.

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @Perc-BRC

    As of now you may need to delete those records from batch upload. However, we are working on a solution to make it as xxxx in case of error. Sorry for the convenience.

    Leave a comment:


  • Perc-BRC
    replied
    Thanks that makes sense. In an earlier discussion when the ability to use Canadian dates was added, I'd swear we were told either date format would work, but no matter, I'll have staff mark it explicitly on their instructions!

    Two earlier tries of this batch had the "please" wait error, but the credit cards are obfuscated to xxxx. Is there a way to ensure that happens even if there's a mistake that pauses the batch, the credit cards don't display?

    Thanks

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @Perc-BRC

    We reviewed your instance found that the reason for above issue is because of date format. The Locale date of your instance is Canadian i.e. DD/MM/YYYY and you are uploading the Batch File in the following format MM/DD/YYYY which is causing the issue:

    Click image for larger version

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ID:	28186

    Locale of your Instance:
    Click image for larger version

Name:	Locate time.jpg
Views:	17
Size:	27.6 KB
ID:	28187

    Please upload the file based on the locale date format (DD/MM/YYYY) and let us know if you find any issues.

    Leave a comment:


  • Perc-BRC
    replied
    Hi-

    It's a batch file.

    I don't feel comfortable posting the org ID until this batch of cards is deleted, as the numbers are visible. I will email the org ID to [email protected]&pledge with a note pointing here.
    Batch upload. I'd like to delete this soon, as it displays card numbers: https://cnp-paas.na8.visual.force.co...fdc.override=1

    Thanks!

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @Perc-BRC

    I am confused. Are you using Batch Upload Report OR Batch File? because in Batch Upload Report we don't show the credit card details nor we do save the CC details. It all works with VaultGUID and that is what we show in the batch report. In case of Batch File we are not showing xxxx format until transaction get processed successfully.

    However, if you please grant us login access and share the Organization ID we will login and review it.

    Leave a comment:


  • Batch upload entries say "Please Wait" and not obfuscating card numbers

    Hi- We had a batch upload that had about 30 entries. 3 processed successfully and one had an error, but the rest say "Please Wait" across the last 7 columns of the Batch Upload report.

    Then we tried to upload the unprocessed records in another batch. Again, a couple processed. This time ther are no errors on any lines, but importantly, the credit cards were never obfuscated to xxxx format. They are readable in the report. There are no errors on the batch-- says "Processing" and 0 errors, just every line except the 2 success transactions say "Please Wait"

    Ideas?

    THanks!
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