Now that you have rolled out Connect, I can't find any answers around the nuts and bolts of managing or troubleshooting C&P Recurring transactions. I've read the couple of basic articles you provide, but they don't help. Will you please point me to the resources I need, or just address the following?
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- Are there steps I have to take with all of my C&P Recurrings now that you have shifted to Connect? (Also: how do I map recurring donations?).
- I tried to Update Card on one of my C&P Recurrings, and two things happened:
- Error: Sorry but we have encountered an error while trying to update the payment information. Please try again.
- generated a PreAuthorization email (Order 1610211652206295726).
- I tried to Update Card on another one of my C&P Recurrings and, before I can even go in to Edit Credit Card Info, I get this:
The recurring management options are not available since the recurring chain is out of sync. One or more payments are not posted or are still in the C&P Temporary Contacts. Please review the C&P Temp or push the missing transactions through the Connect platform. Please See: Re-Post Transaction to Salesforce - When I went ahead and tried to Update Card for that one, it did these two things:
- returned the error: Web service callout failed: WebService returned a SOAP Fault: Object reference not set to an instance of an object. faultcode=a:InternalServiceFault faultactor=
Error is in expression '{!UpdateCardInfo}' in component <apex:commandButton> in page cnp_paas:recurringdetail: (CnP_IaaS)
An unexpected error has occurred. Your solution provider has been notified. (CnP_IaaS) - generated a PreAuthorization email (Order 1610211619292160519).
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