Information Needed

See more
See less

Virtual Terminal - Existing card on file error for Partner Users.

  • Filter
  • Time
  • Show
Clear All
new posts

  • Virtual Terminal - Existing card on file error for Partner Users.

    We are having issues with allowing Partner users visibility to Virtual Terminal page when choosing an existing card on file.

    When we are logged in as an enterprise user and go to (for example) this link, we are able to see the page fine.

    And we have had luck with things like this with other C&P pages by enabling permissions to Partner users. (They can access the Virtual Terminal, just not in this case). Normally we would replace our community URL in front of the /APEX and the pages usually work fine. But in the case of this page we get an error that the page is not found.

    Is there a different way we should be accessing this URL when logged into a Partner Community User?

    For us this is going to be an important part of our Partner Users functions.

  • #2
    Good day @ndlugajczyk

    We need the login details of your Community user in order review the settings. Please submit a support ticket at with the login details so we can review your settings. Include the link to this post in the ticket for reference. Please let us know when you have submitted the ticket. Do not post the requested information in this forum as this is a public forum.

    However, would you please let us know how you would like to view the above page? It can be added as a tab.

    You may include the parameters into the community URL as follows: Vck

    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars:
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday:
    Are you on Salesforce? Join us at the Power of Us Hub: