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Honoree Contact id value of incorrect type

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  • Honoree Contact id value of incorrect type

    Hi I am getting an Honoree Contact error when a donor is making an honorarium/memorial donation through our new click and pledge donation page, which we built on Connect 2.0, which is very pretty by the way. I am trying to get the honorarium information to pull into the opportunity in Salesforce and the record got stuck in temporary contacts, because it is a new donor. When I went to process the temporary contact to a new donor record, I got an error as you can see in one of these screenshots.
    I am also sending a screenshot of our custom question settings in salesforce and of our custom question in connect 2.0. If you could give me a hand figuring out what I have done wrong I would really appreciate it.
    Thanks
    Allison Holt

  • #2
    Good day @freedomhouse

    We reviewed your instance and found that the issue is with Custom Question mapping. If the "Answer" is blank and "then Replace text with" blank, in this case it will replace the text with the value given in the donation page but we noticed that the field is Lookup field. You need to enter ID in the "then Replace text with" field under Custom Question Mapping.

    Click image for larger version

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    Hope that helps. Let us know if we can be of any further assistance.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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    • #3
      Yes that does help. I removed this and had my "name of the person we are honoring" question map to Honoree Name instead, and now I don't get an error, so that is great. However it does not pull all of my mapping in for the honor/memorial section. I know it doesn't exit after the 1st match so it looks at it I guess, and it will enter the Notification Recipient Name and the Tribute type. However it skips the Honoree name. I can edit and type it in that text field in salesforce, but the mapping is not working.

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      • #4
        Good day @freedomhouse

        Would you please share the order number as well as extend the login access so that we can review it?

        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment

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