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Cannot select an account when logging into Connect platform

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  • snesson
    replied
    I'm in! Thanks for your help. The new Connect looks very cool....

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  • CnP.Support
    replied
    snesson

    I will go ahead and import it in the new system. Please try to login in 10 minutes.

    Leave a comment:


  • snesson
    replied
    The C&P Account Number is 30253. My user account has admin privileges now, but it didn't have full admin when Connect 2.0 was released, so it didn't get migrated. From reading other posts in the forum, my understanding is that I need to have a new admin user created for me in Connect. There are other admins who can do that for me, so I should be all set. Thanks.

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  • CnP.Support
    replied
    Good day snesson

    This shows that the other account does not have you as an admin. What is the C&P Account number for the missing account?

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  • Cannot select an account when logging into Connect platform

    I have 3 C&P admin accounts, but when I log into Connect with the common userid, only 2 of them show up. This is a new problem as of the 2-factor authentication. I have verified that I have full admin privileges on the one that doesn't show up. I see all 3 accounts when I log into the admin portal. What am I missing in Connect? Thanks.
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