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Cannot select an account when logging into Connect platform

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  • Cannot select an account when logging into Connect platform

    I have 3 C&P admin accounts, but when I log into Connect with the common userid, only 2 of them show up. This is a new problem as of the 2-factor authentication. I have verified that I have full admin privileges on the one that doesn't show up. I see all 3 accounts when I log into the admin portal. What am I missing in Connect? Thanks.

  • #2
    Good day snesson

    This shows that the other account does not have you as an admin. What is the C&P Account number for the missing account?
    Regards,
    Click & Pledge Support Department

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    • #3
      The C&P Account Number is 30253. My user account has admin privileges now, but it didn't have full admin when Connect 2.0 was released, so it didn't get migrated. From reading other posts in the forum, my understanding is that I need to have a new admin user created for me in Connect. There are other admins who can do that for me, so I should be all set. Thanks.

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      • #4
        snesson

        I will go ahead and import it in the new system. Please try to login in 10 minutes.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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        • #5
          I'm in! Thanks for your help. The new Connect looks very cool....

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