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Error when Processing Temporary Contacts

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  • CnP.Support
    replied
    Good day GirlsWriteNow

    We have upgraded your Salesforce instance as requested.

    It is absolutely important that you re-establish connection between Click & Pledge and Salesforce. With this update C&P Accounts are no longer needed to be added to Salesforce as the connection will automatically add the required information to Salesforce. It is extremely important that you login to the portal & re-establish connection. You may see that your account is already connected but this does not mean the new information has posted to Salesforce. With this release 2 more variables are added to Salesforce with each account and as such it is important that you login and set up the connection again for all your connected accounts.

    To establish connection please see the following KB article: https://support.clickandpledge.com/s...ion#Salesforce

    Release notes:You may also join our Power of Us Hub: http://bit.ly/1cO852O

    We also love to know what you think about our platform. Please review our apps on AppExchange:Please let us know if we can be of any further assistance.
    Last edited by CnP.Support.AM; 11-05-2019, 08:18 AM. Reason: link updated

    Leave a comment:


  • GirlsWriteNow
    replied
    Yes, please do. Thanks, sorry I missed that

    Leave a comment:


  • CnP.Support
    replied
    Good day GirlsWriteNow

    Please see: https://forums.clickandpledge.com/fo...-for-connect-2

    The announcement was made on the HUB and by newsletter asking everyone to upgrade immediately. The update includes the compatibility field length.

    May we go ahead and upgrade your instance to all the latest releases?

    Leave a comment:


  • GirlsWriteNow
    started a topic Error when Processing Temporary Contacts

    Error when Processing Temporary Contacts

    Hi C&P,

    We are getting an error when trying to procss temporary contacts, that says WID: WID: data value too large (long string) (max length = 18)
    Insert failed. First exception on row 0, first error: STRING_TOO_LONG, WID: data value too large (long string) (max length=18)

    How can we fix this?

    Org ID: 00DG0000000hq5a

    Org name: Girls Write Now

    I've granted access for 1 week.

    Thanks!
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