Cannot convert Temporary Contacts

[[email protected]]

Hi,

When we are merging a temporary contact with an existing contact, an error message says data value too large (max length = 18) as you can see in the attached photo.

Access granted and our Salesforce.com Organization ID is: 00D37000000J8F5

Please let me know what else I should do. Thank you so much for your help!!

[CnP.Support]

Good day [email protected]

This issue is due to the increased in length of the WID field in the Transaction object. We have posted this in the HUB and the forum and have been asking (almost begging) our clients to upgrade. We have been upgrading all clients since last week when the release was announced.

See the release notes: https://forums.clickandpledge.com/fo...-for-connect-2

We will start upgrading your instance. Please make sure we have access for 3 days.

[[email protected]]

I am sorry I didn't know there's another post asks me to upgrade. Thank you so much for upgrading my instance!

[CnP.Support]

Good day [email protected]

We have upgraded your Salesforce instance as requested.

It is absolutely important that you re-establish connection between Click & Pledge and Salesforce. With this update C&P Accounts are no longer needed to be added to Salesforce as the connection will automatically add the required information to Salesforce. It is extremely important that you login to the portal & re-establish connection. You may see that your account is already connected but this does not mean the new information has posted to Salesforce. With this release 2 more variables are added to Salesforce with each account and as such it is important that you login and set up the connection again for all your connected accounts.

To establish connection please see the following KB article: https://support.clickandpledge.com/s...ion#Salesforce

Release notes:

• API Class Library 4.3000: http://cnp.mn/1S5jL0v
  • Previous release notes: http://cnp.mn/2dhYZPt
• PaaS 9.7010: http://cnp.mn/2deJfN7
  • Previous release notes: http://cnp.mn/2czxK2H

You may also join our Power of Us Hub: http://bit.ly/1cO852O

We also love to know what you think about our platform. Please review our apps on AppExchange:

• Payment: http://bit.ly/cnp-paas-review
• Event: http://sforce.co/1yYgEPM

Please let us know if we can be of any further assistance.

[[email protected]]

Thank you so much for the help!!