Cannot push transactions to Salesforce

[[email protected]]

Hi,

We are experiencing this issue of not being able to push transactions to Salesforce. It gave me this message:

"Insert failed. First exception on row 0; first error: STRING_TOO_LONG, WID: data value too large: f58f3df6-09a5-4e0b-b65b-ae4f7acd21d5 (max length=18): [CnP_PaaS__CheckOutPageId__c]"

Please let me know what I should do. Thank you very much!

[CnP.Support]

Good day [email protected]

We have posted this to the HUB and the forum asking everyone to update immediately. With the new Connect the WID format for the widgets has changed to 36 characters and as such the old version does not have the right field length.

See: https://forums.clickandpledge.com/fo...-for-connect-2

Please grant us login access so can update your instance immediately. This is a critical update.

[[email protected]]

How can I grant you access?

[CnP.Support]

Good day [email protected]

Please see the top of this page - offered below for reference:

INFORMATION NEEDED

To help us with upgrading your instance please make sure to:

• Grant "Click & Pledge Support" 1-Week access to your account. [https://help.salesforce.com/apex/HTV...n?id=000003910]
• Include Salesforce Organization ID with the post. [https://help.salesforce.com/apex/HTV...language=en_US]

[[email protected]]

I granted you access for a week and emailed the org ID to [email protected]. Thanks!

[CnP.Support]

Good day.

What is your Salesforce Organization ID?

[[email protected]]

00DA0000000BtjC Thanks.

[CnP.Support]

Good day [email protected]

We have upgraded your Salesforce instance as requested.

It is absolutely important that you re-establish connection between Click & Pledge and Salesforce. With this update C&P Accounts are no longer needed to be added to Salesforce as the connection will automatically add the required information to Salesforce. It is extremely important that you login to the portal & re-establish connection. To establish connection please see the following KB article: https://support.clickandpledge.com/s...ion#Salesforce

Release notes:

• API Class Library 4.3000: http://cnp.mn/1S5jL0v
  • Previous release notes: http://cnp.mn/2dhYZPt
• PaaS 9.7010: http://cnp.mn/2deJfN7
  • Previous release notes: http://cnp.mn/2czxK2H
• Event 4.4007: http://cnp.mn/2deKdZD
  • Previous release notes: http://cnp.mn/2czy41u

You may also join our Power of Us Hub: http://bit.ly/1cO852O

We also love to know what you think about our platform. Please review our apps on AppExchange:

• Payment: http://bit.ly/cnp-paas-review
• Event: http://sforce.co/1yYgEPM

Please let us know if we can be of any further assistance.

[[email protected]]

Thanks for updating it. My transactions went through.

However, I have two things I want to complain about:

1) Why this week? This week was the Dreamforce week and because of this C&P upgrade and issues (this STRING TOO LONG issue and there were some wording changes in widgets which we didn't want) caused by this upgrade, and I had to spend quite a little time in troubleshooting and missed sessions at Dreamforce. You guys told me that you posted this on the Hub and this forum, but usually I expect to receive an email notification in advance.

2) New log on for C&P Connect is extremely inconvenient. Since I manage multiple C&P accounts, I would prefer the password system rather than verify code system. At least could you make it an option?

Now I feel much less confident about C&P. Hope you can improve the log on method for Connect soon.

[CnP.Support]

Good day [email protected]

As as consultant you could use this much easier than the other system. Please check the OneTouch option. If you unify all accounts with the same information you could simply login to any account and enter the name of your client and login to their account. It was designed with consultants in mind.

Passwords are gone.. Good bye passwords. Believe me this new system works much easier than before.

To just see how convenient this is.

• On your mobile phone download the Authy app and set it up. Once set up you are done.
• Login to any of your client's accounts and click on the Profile icon on the top right hand side.
• Add your mobile phone # and save the form
• Enable the 2 factor authentication
• Update the form

Once you do this next time you login you will get an alert- you may save your setting and not login for another 30 days.

You may then do the same for all clients.

Once you are logged in you will have a box that allows you to enter either an account # or account name to login to. This field is provided if you have more than 25 accounts, else it will give you a pull down menu. Simply put you login once and have access to all accounts without having to login again.

We are removing passwords from all C&P system for added security. It is also coming up as part of PCI next year where all logins need to have 2 factor authentication - we are just one year ahead of schedule.

Hope that answers your question.

[CnP.Support]

[email protected]

One more point to keep in mind about Authy (http://authy.com)

The Authy app works great for all your 2 factor authentication applications. It has one major (MAJOR) advantage over Google Authenticator. If you start having your clients use the Authy app they could easily add all their 2 factor authentication tokens in this app and use for all sites requiring 2FA, e.g. Google Docs, LastPass, Amazon, Dropbox, etc.

Authy synchronizes the tokens with its cloud platform and tokens will not be lost if the phone changes or the device is lost. Using Google Authenticator is quite problematic if one changes phone without setting up the Authentictor in another device first.

Authy is owned by Twilio and the integration is a major implementation on our part. The PUSH technology we have enabled is extremely new and one that we worked a long time on. Our goal is to make sure donor data is secure and not compromised by passwords such as: dog12, password12, etc.

& sorry for the release during the Dreamforce. This was not be design but one that we had no choice over. We had clients waiting for this and we were being pushed to release the version. We actually put a notice on the HUB for our partners stating that they should grant us access so we update all their clients as soon as the release is out. We updated a lot of clients on Monday prior to the release on Thursday. See: https://powerofus.force.com/_ui/core...D580000030BSAP

Let us know if we can be of more help.

[[email protected]]

Thank you for your explanation about the authentication and the upgrade timing. I still think it would have been safer if you had sent out a notification about this, but I appreciate your explanation. I just requested to join the group on the Hub. Thanks.