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Need help changing "Billing Contact Email" on autoresponder

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  • Need help changing "Billing Contact Email" on autoresponder

    Our autoresponder sends emails fine - but the header information needs to be changed and I'm not sure where it's pulling from. Katie Hamlyn may be set as our Administrator, but she's no longer with us and that needs to be shifted to me - but I don't know where in the system to see if this is true.

    The email should now be mine and also the phone number needs to be our main phone number - I'm just not sure where Billing Email and Billing Phone I see encoded on the RCCF Default template are feeding in from...

    How do I change this?

    Our Org ID is: 00D1a000000YF55 and you have access for the next three days if needed.

    Attached Files

  • #2
    Good day @Leslie Cox

    Would you please share the order number and if possible the line at the bottom of the receipt you are referring to. Example below:

    Click image for larger version

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ID:	27624

    The first set of numbers tells us the account number and the second set is the reference page.

    Once I have that information I will be able to tell you where it is coming from.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
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    • #3
      I've checked several of the last few, and all I see is something like this:

      32851:110475:Internal-PaaS01:PaaS.20161010.003.042.003.098:api:169421:ur :

      - nothing longer. Does it help? Most recent 3 are all identical to that.
      Last edited by Leslie Cox; 10-13-2016, 11:00 AM. Reason: Clarity

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      • #4
        I also checked - have extended your access which had expired; added one more week

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        • #5
          Good day @Leslie Cox

          We reviewed and noticed that the above information is getting from the checkout page WID#110475. Please login to portal and edit the respective checkout page and move to Step7:

          Click image for larger version

Name:	Checkout page.jpg
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Size:	91.9 KB
ID:	27680

          Hope that helps. Let us know if we can be of any further assistance.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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          • #6
            Thanks - I've made the changes. I didn't even know to look there; appreciate the help.

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