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Recurring option not visible in virtual terminal

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  • Recurring option not visible in virtual terminal

    We appear to not be able to create new recurring transactions in the virtual terminal; it isn't an available option in our dropdown when we attempt to create a new recurring transaction.

    If you need to look in our instance, our organization ID is 00Di0000000gcJw and we have granted login access. Thank you.

  • #2
    Good day Maggie

    I cannot see the image as it is PNG and as such it is too small.

    Please note that the recurring will NOT show up unless the balance is greater than $0. I cannot see the image you have so I do not know what the total is. Is the balance greater than $0? have you added an item?

    Once the balance is greater than $0 the recurring shows up. Of course the recurring will appear if the Virtual Terminal setting in C&P Settings has not set it to hide.
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    • #3
      Thank you-- I was struggling with the image issue but your advice was very helpful. We found the issue now.