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Donations not posting in Salesforce

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  • marcusjstarr
    replied
    No idea how that got disconnected, thanks!

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @marcusjstarr

    We reviewed and noticed that the donation page which you are referring to is associated with the C&P Account#33087 and it is NOT connected to your Salesforce instance:

    Click image for larger version

Name:	Not Connected.jpg
Views:	16
Size:	129.8 KB
ID:	27044

    Please login to your portal and re-establish the connection: http://help.clickandpledge.com/custo...rticles/803669

    Please check and let us know if we can be of any further assistance.

    Leave a comment:


  • marcusjstarr
    started a topic Donations not posting in Salesforce

    Donations not posting in Salesforce

    Hi,

    We created a new donation form via visualforce and our test donations are not posting/syncing to Salesforce. They are, however, successfully processed in the back-end of Click and Pledge. I have the SKUs properly matched so I'm not sure what's going on.

    The website form is: https://conservationminnesota.secure.force.com/bobber/
    The Salesforce campaign that we're trying to map to is: FY2017 Fall Bobber Drive
    The SKU is: FALLBOBBER

    Our org instance ID is: 00D61000000IkvI and I granted access. Thanks for any guidance!

    Marcus
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