C&P Transactions not posting to SF

[girishbhatia]

I created a new form in C&P (Hearts & Wine 2017 Signup), and when a transaction is completed online on C&P, the transaction does not flow through to our SF account. I have gone into C&P->Account Info->3rd Party->Sf Connection and verified that C&P is connected to our SF instance. Can you please look into why these transactions are not posting to SF?

Thanks,
Girish

[CnP.Support]

Good day girishbhatia

Please grant us login access and an order # that did not post so we can review it.

[girishbhatia]

You should already have login access. The order #'s that did not post are

CNP:1609191149202631111

CNP:1609191204413421111

[CnP.Support]

Good day girishbhatia

I just checked your account & see both of these transactions. They are in the C&P Temporary Contact.

https://cnp-paas.na39.visual.force.com/apex/CnP_TemporaryContact?sfdc.tabName=01rE0000000DLgD

Both of them have posted successfully. You need to settle the Temporary Contacts.

Hope that answers your question.

[girishbhatia]

Thanks - can you clarify what does it mean to settle the Temporary Contacts? Also, curious as to why doesnt this show up in the C&P Transactions tab when it has gone through?

[CnP.Support]

Good day girishbhatia

Please see: http://help.clickandpledge.com/custo...th-salesforce-

Hope that helps.

Let us know if we can be of more assistance.