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Autoresponder log not logging?

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  • CnP.Support
    replied
    Good day DPetr

    The logging option was not enabled for the object in your instance so you do not have the log. We enabled it so moving forward you will be able to see it.

    Hope that answers your question.

    Leave a comment:


  • DPetr
    replied
    Well, I see that under the related lists. But I don't see that it sent something via the Autoresponder Log Tab. I know it probably sent something because I received copies. How do I see the actual log of it in SF?

    Leave a comment:


  • CnP.Support
    replied
    Good day DPetr

    We enabled the activity history for the object in Salesforce. It was not active.

    Please let us know if we can be of more assistance.

    Leave a comment:


  • DPetr
    started a topic Autoresponder log not logging?

    Autoresponder log not logging?

    Apparently since June, we just have not had anyone complain about no receipt until now. Does something need to be enabled? I tried searching for answers but did not easily find anything- sorry.
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