Error Report on payment - not showing in Salesforce but listed as 'posted'

[jackdunn]

Hi there, I'm having trouble with a transaction from C&P Connect to Salesforce. The transaction - order number 1609121930397296216 - is showing on C&P Connect as posted to Salesforce, but it's not actually in Salesforce.
I also got an error report this morning:

Sorry, but we have encountered an error while posting the data to your Salesforce account.

Additional information:

• Order number: 1609121930397296216
• Contact name:
• Transaction Result:
• C&P Data ID: 7803
• Organization ID: 00Dd0000000i8lD
• Organization Name: Transgender Law Center
• Applications : Application Name: Salesforce:CnP_PaaS_Evt:Site- Version Number4.3007
  Installed Packages: 4.3000-4.3007-9.6006

System response:

"Insert failed. First exception on row 0; first error: UNABLE_TO_LOCK_ROW, unable to obtain exclusive access to this record or 1 records: 003d0000025O8vEAAS: []"

Please check the following link for details:

https://na14.salesforce.com/a0Qd000000Ht9UE

I don't want to repost and create a duplicate transaction in SF - please advise? My Org ID is 00Dd0000000i8lD and I've already granted access to my account to C&P Support.

Thanks so much,
Jack

[CnP.Support.MA]

Good day jackdunn :

We fixed the issue by clicking the 'Repost' at the 'C&P Data' layout.

Note that re-posting won't create the duplicate records in salesforce, it will delete all the existing records related to that transaction order and recreates it.

Hope that solves the issue, please let us know if we can be of any other assistance.

[jackdunn]

CnP.Support.MA Oh that's helpful to know, thank you! Yep, it's showing up fine now.