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  • Friday afternoon Errors

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Name:	2052 Error.PNG
Views:	12
Size:	4.3 KB
ID:	26752
    On Friday Afternoon, around the same time several of our users received the following error. And several others had transactions not post to Salesforce saying there was a error. While the error was a 2052 the result it is giving is saying the users password into the system is the error. This happened once before in June. I know it is not the transactions themselves. Any input into why this occurred would be helpful.

    Last edited by ndlugajczyk; 09-12-2016, 12:14 PM.

  • #2
    Good day ndlugajczyk

    We are a bit surprised by the error you are posting. The error talks about TrackData which is the data used by the card swiper in the Box Office and eVT for Auctions. That information is not sent through any other application.

    Where is this transaction taking place?

    If data is not posting to Salesforce it means the connection is not valid or Salesforce is rejecting the data. Have you reviewed the transaction in Connect to see if it has posted?
    Regards,
    Click & Pledge Support Department

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    • #3
      This has been upgraded to Premier Support. Thank you.

      Comment


      • #4
        Good day ndlugajczyk

        No problem. Premiere support will contact our group and we will work with them.

        Issues like this are always involving our team. Please note that the developers answer the posts.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment

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