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Transaction not Posting an Opportunity

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  • CnP.Support.AM
    replied
    Good day unionsettlement

    We have upgraded your instance with latest version and fixed the issue for above order number.

    It is ABSOLUTELY IMPORTANT that you re-establish connection between Click & Pledge and Salesforce. With this update C&P Accounts no longer are needed to be added to Salesforce as the connection will automatically add the required information to Salesforce. It is extremely important that you login to the portal & re-establish connection. To establish connection please see the following KB article: http://help.clickandpledge.com/custo...rticles/803669

    Release notes:

    API Class Library 4.3000: http://cnp.mn/1S5jL0v
    Previous release notes: http://manual.clickandpledge.com/Sal...ase-Notes.html

    PaaS 9.5011: http://cnp.mn/2a9a0SH
    ​Previous release notes: http://manual.clickandpledge.com/Sal...ase-Notes.html

    Please check and let us know if you find any issues.

    Leave a comment:


  • CnP.Support
    replied
    Good day unionsettlement

    No it will not have an affect since it is a seamless update. We always recommend that you update to the latest release since with each release there are bug fixes and new features. Please review all the changes that you are not taking advantage of.

    Support for your version had ended on June 15, 2016.

    We can upgrade you within the hour and review the case.

    Leave a comment:


  • unionsettlement
    replied
    Will the upgrade affect anything on our live checkout sites? We have a bunch of C&P Checkout pages.

    Leave a comment:


  • CnP.Support
    replied
    Good day unionsettlement

    Your instance is several versions behind and the support had ended earlier this year. We can upgrade your instance now and review the issue. The upgrade is free and a complementary service. Just let us know if you want us to upgrade you now.

    See the release notes: http://manual.clickandpledge.com/Sal...ase-Notes.html

    Your instance:

    Click image for larger version

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    Leave a comment:


  • unionsettlement
    replied
    I've granted access, here is the Org ID: 00DE0000000arA3

    Order #: 1607251059482371016

    Thanks!

    Leave a comment:


  • CnP.Support
    replied
    Good day unionsettlement

    Please grant us login access & your Salesforce Organization ID so we can review.

    What is the Order Number for the transaction that you are seeing the issue?

    Leave a comment:


  • unionsettlement
    started a topic Transaction not Posting an Opportunity

    Transaction not Posting an Opportunity

    Hi, We had a transaction that did not sync to Salesforce properly initially because the Campaign didn't come through, and Campaign is set to a required field. I believe I've fixed the SKU set up, however when I re-process the gift from Connect, it is still not creating the Opportunity. When I open up the Transaction in Salesforce, under "Related C&P Data" it now says "Successfully Credited" but the Opportunity is not created.

    What could be the issue?
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