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What does "null response" mean in Reason for decline"?

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  • What does "null response" mean in Reason for decline"?

    Hi-

    Account 35634 has seen several emails upon processing of the first transaction in a recurring series which give list "Reason for Decline: Null Response". Is that the standard response for regular declines? I've never seen that one in particular. The transaction in Salesforce and Connect both list it as a declined transaction with no other info. Both of the cards had a successful pre-authorization on the recurring gift 2 weeks prior.

    Transactions:
    1681513463588452048989
    168151347120453747941

    We ask because they also received this decline message several times when there was actually an issue with their new iATS setup and new recurring gifts just like this (you all found it and fixed it asap). We can't tell if this response is just standard because it's a decline or if the same issue is happening again.

    Thanks!
    ccing:
    [email protected]

  • #2
    Good day Perc-BRC

    These were actual declines by iATS with error code REJ:25

    In iATS that is general decline message.

    We are working on showing a more meaningful message for these codes and allowing the decline reason to have these messages. It will be available soon.

    Hope that answers your question.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
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    • #3
      Thanks! That is good to know. [email protected] , looks like those are just declines. Let me know if you have any questions!

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      • #4
        Glad to hear that there is a plan to make the decline message more meaningfully match the reject code from iATS! Thanks for following up!
        ~A

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        • #5
          Sorry, one last question-- Anything we can look for when the original $0 authorization is shown as "authorized" that it in fact will decline on the first payment? They both authorized that first $0 transaction just fine less than 2 weeks prior, if I'm understanding it correctly. THanks!

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          • #6
            Good day Perc-BRC

            Here is how it works.

            When you pre-authorize a transaction we simply do a $0 authorization to tokenize the card. The token is saved so it will process again when the time comes.

            On the day of processing the card may decline for any number of reasons, e.g. over the limit, closed account, fraud hold by the bank, etc. In other words, the card at the time being charged may decline even though the card number, etc. are all valid (token).

            Hope that answers your question.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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