Where to create the connection between C&P Accounts and SF Opportunities?

[CnP.Support]

Good day Susanna

Sorry to have missed your follow up post.

Given the many variations that this can possibly be set up, are you able to attend the office hour to discuss your need? We think it is easier if you talk to us during office hour so we can come up with a solution that works for you.

Are you able to attend the office hour?

[Susanna]

Thanks, and some of this makes sense but not all of it. Is there a guide that lays out the steps?

I've just created all of our SKUs. Are you saying I need to change all of them so they include the proper C&P Account Number? (For instance, if I have an SKU now called MDS, do I need to go in and edit it to 27732-MDS in both SF and the portal so the funds are directed to the right account? If so, which account have these donations been going to for the last week?).

Thank you!

[CnP.Support]

Susanna

The idea is to make each account have its own SKU schema and then in the Salesforce C&P Settings > Opportunity indicate which SKU goes to which campaign, etc.

For example:

Account 1: SKU's start with 12345-Donation
Account 2: SKU's start with 88888-Payment

You may then go to Settings and set a condition for SKU starts with 12345 or Starts with 88888 or Ends with Payment, etc.

As stated each account may have a different schema for its SKU's.

Does that make sense?

[Susanna]

We have two C&P Accounts
1) our Direct Connection and
2) one Shared Connection.

Nearly everything goes to the primary account; only one kind of donation goes to the shared one.

In Salesforce C&P Settings>Opportunity, how do I indicate which SKU goes to which account? Or is that somewhere else?

Thanks!