Error merging temporary contacts

[[email protected]]

When trying to merge temporary contacts, I receive the following error:

• Required fields are missing: [C&P Contact]
• Insert failed. First exception on row 0; first error: REQUIRED_FIELD_MISSING, Required fields are missing: [C&P Contact]: [C&P Contact]---1164-------(CnP_PaaS)

Please help!

[email protected]

[CnP.Support]

Good day [email protected]

Please grant us login access & let us know your Salessforce Organization ID so we can review the instance.

Thank you.

[[email protected]]

I have granted you login access. Thank you!

[CnP.Support]

Good day [email protected]

Thank you.. & please let us know your Salesforce Organization ID. We have no way of finding your org without knowing your Salesforce Organization ID.

Please see the top of this page as we ask for both of these with each post.

Thank you.

[[email protected]]

00D15000000GFvW

[CnP.Support.AM]

Good day @[email protected],

This is a known issue in the current release which as been addressed and it is in beta version. Hopefully the release is scheduled in the next week. If you would like us to upgrade your instance with Beta version, please let us know.

We do apologize for any inconvenience.

Thanks,

[[email protected]]

Is there a workaround to process donations that create a temporary contact in the meantime? Otherwise, please upgrade us with the Beta version.

[CnP.Support.AM]

Good day @[email protected]

We upgraded your instance with a fix for this issue. Please login to the https://portal.clickandpledge.com and re-establish the connection: http://help.clickandpledge.com/custo...rticles/803669

The version installed in your instance is the beta release & not yet released to appExchange.

Please make sure we have access for a month so we update you with new releases prior to the final release.

Please check and let us know if you find any issues.

[[email protected]]

Thank you! And I have extended account access for 1 month.

[CnP.Support.AM]

Good day @[email protected]

We have upgraded your instance with latest versions of our apps which has been released Today.

It is absolutely important that you re-establish connection between Click & Pledge and Salesforce. With this update C&P Accounts are no longer needed to be added to Salesforce as the connection will automatically add the required information to Salesforce. It is extremely important that you login to the portal & re-establish connection. To establish connection please see the following KB article: http://help.clickandpledge.com/custo...and-salesforce

Release notes:
• API Class Library 4.3000: http://cnp.mn/1S5jL0v
• Previous release notes: http://manual.clickandpledge.com/Sal...ase-Notes.html

• PaaS 9.6006: http://cnp.mn/2czx5yo
• Previous release notes: http://manual.clickandpledge.com/Sal...ase-Notes.html

• Event 4.4005: http://cnp.mn/2czwWuD
• Previous release notes: http://manual.clickandpledge.com/Sal...ase-Notes.html

You may also join our Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

We also love to know what you think about our platform. Please review our apps on AppExchange:

• Payment: https://appexchange.salesforce.com/l...3JGBvEAO&tab=r
• Event: https://appexchange.salesforce.com/l...5vRQ9EAM&tab=r

Please let us know if we can be of any further assistance.